These annual awards recognize properties with outstanding resident satisfaction as measured on ApartmentRatings.com. Approximately 5% of the total apartment communities listed on the site qualify for this award. Criteria for this accomplishment includes:

• 10+ total reviews
• 5+ reviews in 2018
• Overall recommended score of 70% or greater

Buckingham Companies' vision is to maintain an excellent reputation and integrity of our brand while delivering exceptional results. The properties who made this list exceed our vision on a daily basis!

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Each property received at least a 4.0 (on a five-star rating) score on their annual surveys sent out to residents and prospects with a minimum of 25 surveys completed.

SatisFacts is the leading provider of resident surveys, focusing on multifamily retention and reputation management. By providing surveys to undecided prospective residents, residents after move-in, residents after service is completed in their home, and to residents near the expiration of their lease, Buckingham properties are able to keep their finger on the pulse of their customers’ satisfaction at all times. The purpose of these surveys is to provide a communication tool and customer service safety net to ensure questions, issues, concerns and praise don’t go unheard and that the team can then meet their residents’ needs.

To learn more about SatisFacts, visit their website.

Learn more about Buckingham Companies, and their many projects across the US.

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1. Fill up water bottles and freeze them the night before. Use these as makeshift ice packs, and when they melt you can drink the water! Cooler space is sacred so don’t waste it.
2. Buy a helium balloon or invest in getting your team’s flag. Fly these high and proud so friends can find your spot with ease.
3. Serving potato salad or coleslaw? Set it out in a decorative bowl. No one will know you bought it from the grocery store that morning.
4. Supplies that will help in a bind: toilet paper, duct tape, permanent marker, hand sanitizer.
5. Make your own Bloody Mary bar or deck out your hotdogs with lots of toppings. Use a 6-pack cardboard container to carry all of your sauces.
6. Walking Tacos are a hit for all ages. Cook beef with taco seasoning the night before, heat it up however you choose the day of, and set out all the toppings people could want. Set up is simple, so it’s a win-win situation.

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These annual awards recognize properties with outstanding resident satisfaction as measured on ApartmentRatings.com. Only 5% of apartment communities nation-wide receive this award. Criteria for this accomplishment includes:

• 10+ total reviews
• 5+ reviews in 2016
• Overall recommended score of 70% or greater

Bradford Place Apartments:

• ApartmentRatings score: 4.3 out of 5
• SatisFacts score: 4.7
• 98% of reviewers recommend this property

Quality starts with the staff and community and continues inside each Bradford Place apartment home! Nestled inside one of Lafayette's most established residential neighborhoods, Bradford Place apartment homes offer a unique sense of community not commonly found in other apartment communities. Bradford Place Apartments is currently renting one, two, and three-bedroom homes with fully equipped energy efficient kitchens, balconies, cable ready connections, washer and dryer hookups in select units, and free laundry facilities in each common hallway. Bradford Place brings a new meaning to comfort and excellent design.

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Because residents at Heritage Trail and Bradford Place are highly satisfied with their team’s customer service and shared their positive feedback through online review websites, both properties have been recognized by ORA™, Online reputation Assessment, with this Elite Ranking.

There were 699 properties that made the Elite 1% ranking list in 2016. J Turner Research determines who makes the list through extensive reputation study across all review websites for more than 63,000 properties nationwide.

In order to be included in this ranking, a property should have registered a minimum ORA™ score of 86, based on a scale of 0-100 that is an aggregate collection of the property’s rating across all review sites, with a minimum of 20 online reviews completed. Both properties were one of 14 Indiana locations to make the list with Heritage Trail receiving a score of 86 and Bradford Place an ORA™ ranking of 88. The ORA national average is 57.5. This score serves as a benchmark for properties and portfolios to compare and contrast with each other nationally and regionally.

If you would like to learn more about ORA™, please visit their website.

To view the complete list of properties who received this award, please visit here.

This is a very prestigious honor in the multifamily industry and is a direct result of Buckingham’s commitment to improving customer service company wide. Buckingham’s customer service strategy includes a robust resident survey program and detailed management of each community’s online reputation, including social media platforms and search engine reviews. If you would like to learn more about Buckingham Companies and our properties located throughout the country, please visit www.buckingham.com.

Congratulations to the teams at Heritage Trail and Bradford Place for setting the bar high for 2017! We love our residents and appreciate their returned appreciation to us through online reviews.

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